A NEW UPDATE FROM FIRST DIBZ AFTER MORE REFUNDS

As we all know, last week you and FirstDIBZ fell victim to individuals who perpetuated a ticket selling scam in our uDIBZ marketplace. They violated the FirstDIBZ Seller Agreement by placing tickets for sale in our uDIBZ Super Bowl XLIII market that they did not possess. In doing so, they caused significant harm to you and to us.

FirstDIBZ did not cause these fraudulent acts. Under the terms of our User Agreement and Seller Agreement, we are not responsible for them, though we too have suffered them deeply. Since the moment we discovered the fraud, we have been wholly focused on determining what we can do legally and financially to help build back the trust that has been jeopardized by these deceptive acts. Why? Simply put, there is nothing more important to our success.

Based on the large number of calls and correspondence we have had with many of you, we know the majority of you understand what has transpired and are willing to work with us to help build back the trust. We are 100% committed to doing so with all the resources we have at our disposal. Today we see these efforts in two significant areas: Systemic Protections and Customer Satisfaction.

The Systemic Protections are the steps our technology team has taken in our overall uDIBZ market operations and processes to better protect you. These include but are not limited to:

1. FirstDIBZ has temporarily taken offline the uDIBZ Seller’s Tool in order to conduct a full and comprehensive security review, the results of which will be integrated into its next version.
2. FirstDIBZ has formed an internal uDIBZ Selection Committee to review the initiation of all proposed uDIBZ markets and to monitor each market’s activities.
3. FirstDIBZ has formed an external group of advisors, which has helped through the last week, and which has agreed to help us in the future.

Providing Customer Satisfaction in times like this represents a more challenging task. We have tried to make our Customer Satisfaction plan clear and direct. We are simply making available to everyone who was victimized by this fraud what we consider to be the best possible, and most equitable offering under these difficult circumstances.

The Customer Satisfaction Agreement can be viewed online by using your FirstDIBZ login and password on our Customer Service webpage at www.firstdibz.com/account/agreement. To expedite the entire process our online form will allow you to review and accept the terms by inputting your name and selecting the acceptance box. Please be certain to read our Customer Satisfaction Agreement carefully, as it contains all relevant information.

We hope that between these two sets of actions (Systemic Protections and Customer Satisfaction), we have demonstrated the extraordinary value we place on our relationship with you. We believe this Customer Satisfaction plan far exceeds what many other companies would do.

Finally, the FirstDIBZ mission has not changed. We know you understand and appreciate its value. Making it work better for you is the singular calling of our company. We will remain vigilant in its protection.
The FirstDIBZ Team

NEED SUPER BOWL HOTEL ROOMS?

The website CheapSuperBowlHotels.com is officially live. This is the 5th year these guys are selling hotel rooms for the super bowl, and they have developed a great reputation. Rooms usually sell out fast so don't miss it - unless you booked your hotel months ago, you are not going to find a better deal on hotels for the Super Bowl in Tampa.

Rooms start at only $149/night

http://www.cheapsuperbowlhotels.com

Contacted by FirstDibz.com

hello,

there has been quite a response to my last post regarding firstdibz.com.  I feel obligated to keep everyone updated  and provide whatever information comes to me.    There was a ticket news article posted with some further information

http://www.ticketnews.com/FirstDIBZ-forced-to-cancel-hundreds-of-Super-Bowl-orders-after-seller-fraud109145

I was contacted this evening around 6:30 p.m. CT by an employee of firstdibz.com.  I was told they are getting around to contacting everybody who was affected by the situation and they are doing everything they can blah blah. 

The biggest  update that I can provide is that we will be refunded or have already been refunded on dibz on teams that have also lost.   while I know this is a small consolation it does show that they are at least working on this case.

I was assured that this incident was 100% caused and due to the actions of two individuals selling the "uDibz" and that something like this would never happened with Sanctioned FirstDibz.  They have since removed all uDibz from the market.  I was told that soon they will send out an email saying that any Dibz still in holding will be valid and we will not have to worry about another similar fiaco.

Next I was assured that they are going after the two individuals and will seek damages from them and they will pass along any compensation to us, the consumer, and possibly include a further compensation out of their pockets.

Please comment as to what Firstdibz.com tells you if and when you are contacted.

Take action - Join the fight against FirstDibz

I was talking with my friend who runs the popular blog, www.superbowlexperts.com

I alerted him to the situation so he could advise his readers not to count on firstdibz for Super Bowl tickets.

He has decided to use his blog as the headquarters for everyone to come together to let firstdibz know that their response to the situation is unacceptable. His blog has daily readers and allows anyone to comment, so everyone can join in

Power in numbers, right?

Go to..

www.superbowlexperts.com

respond to the top post with your current situation and feel free to respond to the topic below with any further comments, complaints, and everything else that is being talked about on my little blog here.

FirstDibz is a scam - Fraud Alert

I received an email from FirstDibz today. I bought "dibz" for the Arizona Cardinals on January 3rd for $26 each. My order was placed and confirmed, and I had the "dibz" in my possession. Now that the Arizona Cardinals won their playoff game, "dibz" similar to the ones I bought are selling for over $1600!!! So my gamble paid off, right? WRONG!!! FIRST DIBZ IS A SCAM!

Dear ...,

FirstDIBZ is sending you this very important email because it has come to our attention that an individual uDIBZ seller has misused the FirstDIBZ website (in contravention and breach of the Sellers Agreement). As a result, this individual has had their account suspended to protect the integrity of the overall uDIBZ marketplace.

During the seller’s misuse of our website, our records confirm that you have purchased DIBZ from this individual and as a result we will be refunding you 100% of the amount you paid for these DIBZ plus 100% of the transaction fees that were incurred. In addition, if you have sold any of these subsequent DIBZ, the funds received from these sales will be reversed. Please allow 48 hours for the credits to be funded in your FirstDIBZ wallet. Your DIBZ holdings associated with this uDIBZ seller have been removed from your account.

To ensure the continuing customer satisfaction and positive user experience which you have become accustomed to, we have temporarily suspended the ability for any new seller markets to launch in the Super Bowl XLIII uDIBZ marketplace. Existing Super Bowl uDIBZ markets are unaffected and still open for trading.

Thank you for your understanding and we look forward to seeing you again soon at www.FirstDIBZ.com

Regards,

The FirstDIBZ Team