As we all know, last week you and FirstDIBZ fell victim to individuals who perpetuated a ticket selling scam in our uDIBZ marketplace. They violated the FirstDIBZ Seller Agreement by placing tickets for sale in our uDIBZ Super Bowl XLIII market that they did not possess. In doing so, they caused significant harm to you and to us.
FirstDIBZ did not cause these fraudulent acts. Under the terms of our User Agreement and Seller Agreement, we are not responsible for them, though we too have suffered them deeply. Since the moment we discovered the fraud, we have been wholly focused on determining what we can do legally and financially to help build back the trust that has been jeopardized by these deceptive acts. Why? Simply put, there is nothing more important to our success.
Based on the large number of calls and correspondence we have had with many of you, we know the majority of you understand what has transpired and are willing to work with us to help build back the trust. We are 100% committed to doing so with all the resources we have at our disposal. Today we see these efforts in two significant areas: Systemic Protections and Customer Satisfaction.
The Systemic Protections are the steps our technology team has taken in our overall uDIBZ market operations and processes to better protect you. These include but are not limited to:
1. FirstDIBZ has temporarily taken offline the uDIBZ Seller’s Tool in order to conduct a full and comprehensive security review, the results of which will be integrated into its next version.
2. FirstDIBZ has formed an internal uDIBZ Selection Committee to review the initiation of all proposed uDIBZ markets and to monitor each market’s activities.
3. FirstDIBZ has formed an external group of advisors, which has helped through the last week, and which has agreed to help us in the future.
Providing Customer Satisfaction in times like this represents a more challenging task. We have tried to make our Customer Satisfaction plan clear and direct. We are simply making available to everyone who was victimized by this fraud what we consider to be the best possible, and most equitable offering under these difficult circumstances.
The Customer Satisfaction Agreement can be viewed online by using your FirstDIBZ login and password on our Customer Service webpage at www.firstdibz.com/account/agreement. To expedite the entire process our online form will allow you to review and accept the terms by inputting your name and selecting the acceptance box. Please be certain to read our Customer Satisfaction Agreement carefully, as it contains all relevant information.
We hope that between these two sets of actions (Systemic Protections and Customer Satisfaction), we have demonstrated the extraordinary value we place on our relationship with you. We believe this Customer Satisfaction plan far exceeds what many other companies would do.
Finally, the FirstDIBZ mission has not changed. We know you understand and appreciate its value. Making it work better for you is the singular calling of our company. We will remain vigilant in its protection.
The FirstDIBZ Team
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3 comments:
Extremely disappointed with their lowball offer. Since the markets weren't that hot on Sunday, I was expecting them to make an offer close to market value. They did not. I thought they would try to appease their angry customers; instead, they chose to make them angrier.
I spoke to an attorney today who will review all pertinent information regarding the fraudulent activity and the response by FirstDibz. He will then evaluate our case for a potential class action lawsuit. In an effort to expedite this lawsuit I have set up an e-mail address to gather all pertinent data by those affected.
If you can provide any information at all about how you were affected, your losses (including an estimated monetary figure), proposed settlement offers by FirstDibz, and proof that would support these claims I ask that you please e-mail me at firstdibzlawsuit@yahoo.com
I will gather this information and forward it to the attorney and then let you know their recommendations ASAP. In the meantime, everybody should refrain from accepting the settlement offers by FirstDibz because these are essentially legal releases that may exclude you from any potential lawsuit.
I am especially interested in proof of purchases and the different settlement letters that have been forwarded to different people. If you want to include your name and contact information I will attempt to contact you directly; however, if you would like to stay anonymous for now I completely understand.
Please help me spread the word ASAP.
firstdibzlawsuit@yahoo.com
Due to a variety of issues at play in the FirstDIBZ world, such as the need for funds to cover the unexpected losses incurred as a result of the fraudulent activities perpetuated in our markets in early January, we have been unable to honor all withdrawals in a timely manner. Because of this, we have had to enter a recapitalization period from which we expect to emerge in 45 days. In short this means that we are asking for your continued patience and understanding over the next 1.5 months as we continue to raise capital and generate enough revenue to process our payment obligations to you.
We ask that you understand that without the time to recapitalize, honoring your requests will take a great deal longer than 45 days. We have considered all options and feel that this is the fastest and safest route to meeting our commitments.
We will continue to operate FirstDIBZ with the singular purpose of honoring your withdrawal requests as fast as we can. We have also taken additional and necessary steps to ensure the validity and safety of all markets going forward. Also during this 45 day period there will be ZERO TRANSACTION FEES as a special benefit to all of our customers.
These are very difficult times for many companies, large and small. In response, we at FirstDIBZ have decided to fight back and rebuild rather than capitulate to market insecurities and negative economic factors. We understand that we can only do this with your continued patience and understanding. As we move forward we will keep you informed.
The FirstDIBZ Team
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